FAQ

Ordering 

When to Order

Best time to place your order to guarantee availability is as soon as you know a cake is required. In most cases a notice of at least, 7 days is required. We may be able to accommodate your order outside these times so do kindly get in-touch.

How to Order

Via our contact form, via email, text or WhatsApp to 07810091641

 Kindly provide the following information when ordering

– Date cake required

– No of servings – see our portion page

– Preferred flavour

– Theme and design – please note we may take inspiration from other cakes but we would not copy them

What happens next?

Once your order is confirmed, we would send you our cake document. The document lists all details as agreed for your review and confirmation. Upon confirmation, your deposit would be required to secure your order and commence preparation for your cake.

Please note that in the event that the deposit is not received within the agreed period and without prior agreement, we may not be able to reserve your slot and may allocate the slot to another client.

 Collection and Delivery

We make prestigious and delicious hand-crafted celebration cakes, which by their very nature are delicate and need to be handled with the utmost care. All our cakes are carefully packaged and you are welcome to collect them from our cake studio.  We offer delivery by our dedicated driver based on availability. Local delivery is on average from £5. For a delivery quote, kindly provide a delivery postcode at the time of order.

 

Editing an Order

It may be possible to make changes to your cake order up to 7 days before the cake is required. These changes are subject to availability and may nullify earlier agreed contract

Cancellation

When a cancellation is required; an alternate date will be proposed subject to availability or a voucher issued.

Where is above is not applicable, the deposit remains non-refundable subject to managerial decision.

Opening Hours

Monday – Friday – 9.30am – 5.30pm

Saturday  –  11am – 3pm

Sunday  –  Closed

 

* Custom Cakes   * Exceptional customer Service   * Scrumptious Cakes   * Free Consultations   * Cake Delivery  * Cake Setup  

                                    * Loyalty Scheme  * Quality Cakes   * 5*Hygiene   * Trusted Baker  * Professional Service

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The cake was delicious!!!!! My daughter was thrilled!!!. Thank you so much! Have a nice mother’s day, will definitely recommend you.

Adriana